< Ω Skill Recommendation: Project Management Waterfall

Conflict management

HTL Rennweg

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Description

Conflicts arise when people work together! What conflicts are there, how do you deal with them and can they even turn into something positive?

Goals

I know

  • what types of conflict exist and what peculiarities are associated with them;
  • the three escalation phases (not all nine escalation levels) Friedrich Glasl has defined and which conflict resolutions are possible;
  • the consequences of conflicts for the parties concerned;
  • how to use the Harvard conflict resolution method;
  • how the "KULT" model (clarification, causes, solution and transfer) can be used for settlement.

Maintainer

Gerhard Sturm HTL Rennweg