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Service Level Agreements

Ensure Priority

You never stop learning – ensure technical and methodical support

Professional Skill Management is a matter of keeping your infrastructure running smoothly, but also of tailoring general principles to perfectly fit your company’s needs and processes.

Priority support and guaranteed reply times

Quick replies are important for your workflow. Our reporting system lets you see the current state of your inquiry at all times.

Dedicated account manager & coach

Having a hard use case to crack when building your skill structure? Our Enterprise customers have their own dedicated account manager and trainer. This ensures your personal support team will be familiar with your setup and projects to optimize the handling of your request.

Reporting & guided analysis

Our experts will create a regular report for you, including data analysis and recommendations. Our enterprise customers are also offered a personal appointment for an online presentation, offering the chance for in-depth evaluation.

Basic

If you implement detailed skill management requirements

Price per month € 500,-
  • Free Online Support 1
  • Guaranteed technical support within 2 workdays 2
  • Fixed rates for priority responses
Tech hourly priority rate 3 € 120,-
Coach hourly priority rate 3 € 200,-

Extended

If you use skill management in key business operations

Price per month € 1.000,-
  • Free Online Support 1
  • Guaranteed technical support within a workday 2
  • Guaranteed coaching support within 2 workdays 2
  • Reduced rates for priority responses
  • Dedicated Account Manager with insight into your use cases 4
  • Statistics - Report Summary (PDF) 1/year 5
  • Individual Staging Instance included 6
Tech hourly priority rate 3 € 110,-
Coach hourly priority rate 3 € 180,-

Premium

If you provide industry certificates or community platforms

Price per month € 3.000,-
  • Free Online Support 1
  • Guaranteed technical and coaching support within a workday 2
  • Reduced rates for priority responses
  • Dedicated Account Manager and Coach with insight into your use cases 4
  • Statistics - Guided Analysis with your Account Manager 4/year 5
  • Individual Staging Instance included 6
Tech hourly priority rate 3 € 100,-
Coach hourly priority rate 3 € 160,-

1 Online support to solve your individual technical or methodical problems. Support requests will be handled case by case by account managers, technicians or coaches. No guaranteed response time or priority handling.
2 Maximum response time, business days only
Short time priority support, hourly rates excluding VAT. Rates for technical support and coaching, respectively.
4 Your personal account manager / coach, who is familiar with your individual use case and requirements.
5 Reporting file (PDF) for the given period, compiled from all statistics regarding your organization. In addition, your account manager will provide a guided analysis and evaluation of the report data in a reserved meeting
6 Company dedicated SkillDisplay instance for working in a separate private context isolated from the live SkillDisplay platform (e.g. skill development, training and testing purposes)